Frequently Asked questions
How does the free trial work?
7 Days Free trial provide you with a full version of standard plan. Trial period does impose a few temporary limits on the software, like the number of emails you can send or no SMS is allow during free trial. Otherwsie, you get a full experience of the depth and breadth of FitnessBoard, so you know exactly what you’re getting when you become a FitnessBoard customer.
What happens after my free trial ends?
Before end of free trial period, you can upgrade to paid plan any point of time by making online payment. If you are not decided to upgrade and your free plan end, your account will be blocked and you not longer able to access application. If you decide to purchase paid plan, please call customer sales team and they would happy to help you.
Can I upgrade or downgrade / switch plans at any time?
Yes, FitnessBoard is pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on “Plans & Billing” in your FitnessBoard account, to change your plan.
Do I have to sign a long-term contract?
There’s no contract – just pay as you go, month-on-month (applicable only for Basic & Standard Plans. Branded & Enterprise Plans are billed yearly). You can cancel at any time without penalty. We do give discount on yearly contract purchase which will benefit you.
What kinds of payment do you accept?
We accept all major credit cards including Visa, MasterCard, Discover and American Express. If you’d like us to accept purchase order or take any form of offline payment, please contact account manager or write to support@fitnessboard.in
Will my data be private and safe?
We take data security seriously at FitnessBoard. Our servers are hosted in a world class data center like AWS and Azure, we ensure that our application is always up to date. all our plan include SSL encryption to keep your data safe.
What is your cancellation policy?
If you ever decide that FitnessBoard isn’t fit into your requirement for your business, simply cancel your account from your control panel. there is no penalty on cancellation.
How do I setup my account ? I have large amount of data in excel, csv and other files.
You can use data import features available in your setup to import large of data instantly. you can import clients, members, leads, membership and packages at any point of time.
Does FitnessBoard allow me to create customized Membership & Package Plans for my customers?
FitnessBoard will provide you flexibility to design your membership and packages and add your plan attributes. You can add as many membership as you want.
Can I operate FitnessBoard from a mobile device on the go?
FitnessBoard is built on latest technology and is completely responsive UI for small to large device like mobile, tablet or desktop. you can operate FitnessBoard using any device. apart from that, FitnessBoard provide native mobile app to manage some of functions like CRM, Member App and Staff App.